Frequently Asked Questions
Everything you need to know about your ZOZOFIT experience.
How does the ZOZOSUIT technology work?
The ZOZOSUIT uses a unique pattern of fiducial markers that, when scanned by the ZOZOFIT app, create a highly accurate 3D model of your body to provide precise measurements.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return my ZOZOSUIT if it doesn't fit?
Yes, we offer a 30-day return policy for unused and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
Are my 3D body scans and data kept private?
Absolutely. At ZOZOFIT, we prioritize your privacy. Your data is encrypted and stored securely, and we never share your personal body measurements with third parties without your consent.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Does the ZOZOFIT app require a subscription?
The basic scanning and measurement features are included with your suit purchase. We also offer premium tracking features and detailed progress analytics through our optional monthly subscription.